Support Overview

World Class Service & Support

Harvest Automation is committed to servicing its customers with the highest level of support by responding quickly to issues and working continually to respond to their needs. If you would like to speak with us directly, please call 1-844-HARVEY1 (1-844-481-2937). If you prefer to email, please do so at any time at support@harvestai.com, and we will get back to you promptly.

Harvest_Knowledge_logo Harvest Knowledge is a portal for our customers to obtain detailed documentation, training, support materials, and the latest robot usage reports. Please go to https://knowledge.harvestai.com or select the Customer Login link at the top of this page for access. Customers requiring a login and password should contact Customer Support at support@harvestai.com

Helpful documentation from Harvest Knowledge includes the Operator Reference Manual, Error Guide, Troubleshooting Guide, and Service Procedures

Customers may also find useful information on our YouTube channel

HV-100 Robot Preventive Maintenance Procedures

Please refer to the Preventive Maintenance Procedure document. 

HV-100 Robot Daily Inspection:

HV-100 Robot Weekly Inspection:

Harvest How-To Videos